Conditions of Sale

The authorised ticket seller for events listed on the Riverlinks website is Riverlinks Venues, owned and operated by Greater Shepparton City Council. Ticket validity can only be guaranteed when tickets are purchased directly from Riverlinks or another authorised seller.

Riverlinks has no obligation to honour tickets purchased through unauthorised resellers, including but not limited to resale websites, online marketplaces or private sellers. Tickets purchased from unauthorised resellers may be invalid, cancelled without refund, or refused entry.

Live Performance Australia has prepared the below video to help patrons buy tickets safely online; Watch the LPA's video.

Ticket Pricing and Sales

  • Patrons claiming a concession price must advise the Box Office at the time of purchase. Concession prices apply on proof of entitlement to Seniors, full-time students, Pensioners and Health Care Card holders, unless otherwise stated. Some presenters or promoters may have different concession arrangements.
  • Proof of concession eligibility will be required when collecting tickets or entering the venue. If valid proof is not provided, the patron may be required to pay the difference between the concession price and the full ticket price.
  • Companion Cards and Carer Cards are accepted upon proof of entitlement.
  • Unless otherwise stated for a specific event, children under 18 months may sit on an accompanying adult’s lap during a performance. Children aged 18 months and over require their own ticket and seat. In consideration of other patrons and performers, an accompanying adult may be asked to temporarily leave the auditorium with a child who is causing disruption until the child is settled.
  • Please check your ticket details carefully when you receive them, including the event name, date, time, venue and seating allocation. It is your responsibility to ensure your booking details are correct.
  • Riverlinks will generally not provide a refund or exchange if you arrive at the wrong time, date or venue, unless required by the Australian Consumer Law or approved by Riverlinks Venues at its discretion.

Refunds/Exchanges

  • Tickets are not refundable, exchangeable or returnable after purchase, except where required by the Australian Consumer Law or at Riverlinks Venues discretion.
  • If you are entitled to a refund under the Australian Consumer Law because an event is cancelled, significantly relocated or significantly changed, or because it is rescheduled and you cannot attend the new date, Riverlinks will make reasonable efforts to contact you using the details provided at the time of booking and issue a monetary refund. Riverlinks may set a reasonable deadline for refund requests.
  • If a discretionary refund is approved under the Riverlinks Venue Policy, the patron will receive a credit voucher for the ticket price, less the administrative fee.
  • To request a refund or exchange, please contact the Riverlinks Box Office by phone on 03 5832 9511 at least 24 business hours before the start of your show or event. The Box Office operates Monday to Friday 10:00am - 4:30 pm.
  • Refund or exchange requests made outside this timeframe will generally not be accepted, unless required by the Australian Consumer Law or approved by Riverlinks Venues at its discretion.
  • An administrative fee will apply to refunds and exchanges approved at Riverlinks Venues’ discretion. In cases where group tickets are refunded or exchanged, administrative fees will be charged for a maximum of four tickets.

Event-specific conditions

  • Please read the conditions of sale carefully for each event. Tickets are sold on behalf of the organisation responsible for presenting the event and are subject to the conditions applicable to that event and/or the venue where held. Some conditions may vary between events.
  • Management reserves the right to vary advertised programs and to add, withdraw or substitute artists as necessary.

Conditions of entry

  • Every effort will be made to ensure performances begin at the advertised time. Latecomers may only be admitted at the discretion of management and at a suitable break in the performance. No refunds/exchanges will be provided where a patron arrives late, and admission is delayed or refused in accordance with this policy.
  • Management reserves the right to refuse admission or remove a patron from the venue where reasonably necessary, including for safety, security, intoxication, disruptive behaviour or failure to comply with venue conditions. In these circumstances, the patron will generally not be entitled to a refund, except where required by law.

Recording and Phone Use

  • Generally, cameras and recording equipment are not permitted unless otherwise advised for a specific production. Where photography or recording is permitted, notices will be displayed or communicated to patrons.
  • Mobile phones and similar devices must be switched off or silenced during performances out of consideration for other patrons and performers. If you need to be contacted urgently during a performance, please advise the Front of House Manager, who will assist with urgent contact arrangements where practicable.