COVID-19 Information

As further information comes to hand regarding the status of individual shows, Riverlinks will provide updates on social media and on this website. Please check back regularly for latest updates.

Face masks are required indoors for everyone aged 8 and above at all times, unless an exception applies.

All patrons and visitors to Riverlinks Venues aged 18 years and over must be fully vaccinated or hold a valid exemption and provide proof upon arrival.
  — See below for more details.

The Box Office is open Monday to Friday, 10am to 4.30pm for in-person bookings, 10am to 5pm for phone bookings and at any time for online bookings. As further information comes to hand regarding the status of individual shows, Riverlinks will provide updates on social media and here on our website. 

Encore Café is open for full service, including takeaway, from 8.15am to 3.00pm Monday to Friday; closed on public holidays.

All patrons and visitors to Riverlinks Venues aged 18 years and over must be fully vaccinated or hold a valid exemption and provide proof upon arrival. ID will be required for hard copy vaccine and exemption certificates.

When visiting any of the Riverlinks Venues or Encore Café visitors must check in upon entry via QR code through the Service Victoria app.

As per the Victorian State Pandemic Order, face masks must be worn inside the venues except when eating or drinking at seated tables.

Please refer to our What's On page which is updated regularly with the latest performance information.

how to be covid safe in the venue

Please take the time to read the article below to stay informed on what is expected in our venues. Please follow the government advice:

  • Wash or sanitise your hands regularly.
  • Keep a physical distance of 1.5m from others. 
  • Download your vaccine certificate to the Service Victoria app or ensure you have proof of double vaccination or valid exemption when you arrive at the venue.
  • ID will be required if you present hard copy vaccine or exemption certificates.

During this time, as we return to performances, there may be fewer patrons in the audience, with allocated seating. We do require patrons to sit in the seats they've been assigned.

Please make sure you arrive at the theatre with ample time to find your seats. Our auditorium may open earlier for performances to make sure you have time to make your way through the building safely. Both entry and exit from the auditorium may be staggered to reduce congestion at entrances. Our staff will inform you of details if this is the case.

We have placed hand sanitiser stations throughout the venue and encourage patrons to use them regularly. Our team is also cleaning the venue before, during and after events and performances.

Contact details will be taken at the time of booking. When entering the venue, you will be required to check-in via the QR code through the Services Victoria app - available on the App Store and Google Play. We recommend downloading this app and linking it to your vaccination certificate prior to your visit.

If you are experiencing cold or flu like symptoms or have been in contact with a confirmed case of COVID-19. you should stay home and get tested. You will be eligible for a refund up until the start time of the performance. If you need to make contact with the Box Office, this can be done by calling 03 5832 9511 or emailing boxoffice@riverlinksvenues.com.au.

We thank you very much for taking the time to familiarise yourself with how best to make your theatre experience safe.

We look forward to seeing you in the venue soon.

COVID-19 DOCUMENTS