COVID-19 Information

Page last updated: 25 March 2021.

As further information comes to hand regarding the status of individual shows, Riverlinks will provide updates on social media and on this website. Please check back regularly for latest updates:

The Box Office is now open for face to face bookings, as well as phone and online bookings. You can find the Temporary Box Office from 10.00am - 4.30pm Monday to Friday in the old SAM space at 70 Welsford Street, Shepparton. If you're unsure where in the building the temporary Box Office is set up, ask one of our friendly staff to point you in the right direction. 

The Eastbank Cafe is open from 8.15am - 3.30pm for dine in and takeaway services.

Please refer to our What's On page which is updated regularly with the latest performance information.

how to be covid safe in the venue

We are delighted to welcome you back to Eastbank and Westside. We've been working on the safest way to invite patrons back into the venue. Please take the time to read the article below to stay informed on what is expected in our venues.

Please follow the government advice:

  • Wash or sanitise your hands regularly.
  • Keep a physical distance of 1.5m from others (where this is not possible you will be required to wear your mask).
  • Download the COVID safe app and keep it running in the venue.

During this time, as we return to performances, there may be fewer patrons in the audience, with allocated seating. We do require patrons to sit in the seats they've been assigned.

Please make sure you arrive at the theatre with ample time to find your seats. Our auditorium may open earlier for performances to make sure you have time to make your way through the building safely. Both entry and exit from the auditorium may be staggered to reduce congestion at entrances. Our Box Office will contact you with the details if this is the case.

We have placed hand sanitiser stations throughout the venue and encourage patrons to use them regularly. Our team is also cleaning the venue before, during and after events and performances.

Contact details will be taken at the time of booking. When entering the venue, you will be required to scan and fill out the QR code through the Services Victoria app - available on the App Store and Google Play. We recommend downloading this prior to your visit.

If you are experiencing cold or flu like symptoms or have been in contact with a confirmed case of COVID-19. you should stay home and get tested. You will be eligible for a refund up until the start time of the performance. If you need to make contact with the Box Office, this can be done by calling 03 5832 9511 or emailing

We thank you very much for taking the time to familiarise yourself with how best to make your theatre experience safe.

We look forward to seeing you in the venue soon.

The Riverlinks Team.